5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Enhancing Your Security Guard Service

What we have found is that most security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, you are able to see whether they are doing their jobs by looking at the walls. However, when you employ a security guard business, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it is important to implement a method of verification and quality management to ensure that problems associated with the lack of performing these jobs don’t begin to occur.

In this guide we will talk five (5) simple steps to enhancing your safety guard service and achieving what you imagine as your perfect construction security guard.
Screen Your Guards Qualifications

In many nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue will tell you a lot on what to expect from this shield and it gives you an opportunity to ask a different shield if you think it is necessary.

Evaluate Guard Training

Although most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• Who does the training?

• Just how long is each officer trained?
• Just how long can the security firm double bank? (Double banking is the process of having a veteran guard working at the exact same time as the new guard.)
Determine the response to every one of the questions and make certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a shield to operate at your property.

Protect supervision is one of the main factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a region of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are: Officer Check-Ins
In case your guards must produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they’re in your property. These tracking systems allow the security guard business to track the time and log the action of the guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Expand Your Favorite

After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they know their jobs. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be sure the adviser isn’t actually a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.